Refund policy
If you're not happy, you get your money back. No quibbles. That includes personalised and made-to-order prints. You don't need a reason.
How it works
Email hello@nostalgia.co.uk within 30 days of delivery with your order number. Tell us whether you'd like a free reprint or a full refund — including what you paid for delivery. Your choice.
For anything faulty or damaged, a photo is usually all we need. For a change of mind on a non-personalised item, we'll ask for it back and send you a prepaid label — you're never out of pocket for postage.
Refunds go to your original payment method within 3 working days. Your bank may take another few days to show it.
Check your details before you order
We print exactly what you give us — names, dates, spellings, routes. Have a proper look before you confirm. If we get something wrong against what you supplied, we'll reprint it free.
Your legal rights
Our guarantee is more generous than the law requires, and doesn't replace your legal rights.
- Faulty, damaged or not as described? The Consumer Rights Act 2015 gives you a full refund within 30 days, and a repair or replacement after that. This applies to personalised prints too.
- Changed your mind on a non-personalised item? You have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
- Changed your mind on a personalised item? That legal 14-day right doesn't apply to made-to-order or personalised goods, and we're required to tell you so. Our 30-day guarantee covers you anyway.
If we've let you down
Email hello@nostalgia.co.uk and we'll reply within 5 working days. If we can't sort it, Citizens Advice (0808 223 1133) or Advice Direct Scotland (0808 164 6000) can help.
Nostalgia Cases Ltd, trading as Nostalgia. Registered in Scotland, company no. SC592568. Registered office: 3F1 Third Floor, 3 Hill Street, New Town, Edinburgh EH2 3JP. VAT no. GB 311326747.
Last updated 4 August 2026